Dispatch Time:

All our products are handmade to order in our Derbyshire bindery. Shipping time is normally 3 - 7 working days after your order has been placed (exluding public holidays, and bindery closedown over the Christmas period). Shipping time can sometimes be quicker or slightly longer depending on workload in our hand bindery and availability of stock. If you require a quicker turnaround please contact us via info@bespokealbumcompany.com

UK Shipping:

Once your order is complete it will be shipped via APC Derby Express courier service, for delivery before 16:00pm the next day Monday to Friday, this service is fully trackable and will require a signature upon delivery.

Delivery time to some areas including the Scottish Borders, Scottish Highlands and Northern Ireland may be a two day service depending on postcode area.

PLEASE NOTE: Our overnight courier can not deliver to a PO Box.

International Shipping:

Once your order is complete it will be shipped via International Courier, shipments are trackable online and normally arrive within 3 to 7 working days after dispatch depending on country location. Customs and duties charges are not included and remain the responsibility of the recipient. Please contact your Post Office for further information on receiving international parcels.

Ordering more than one item - Its possible we may pack and ship larger items individually to avoid them being damaged in transit.

Photo splits and Photo corners are shipped via standard 1st class Royal Mail or standard international mail.

PLEASE NOTE: Deltec International our international deliveries courier can not deliver to a PO Box or DPO Box.

Shipping Costs:

United Kingdom

Photo splits and photo corners - £1.50 per item

All other items - £7.00 per order

International Shipping - by weight

Weight

Channel Islands

European union

Australia & New Zealand

Hong Kong & Japan

USA & Rest of World

Up to 1 KG

£12

£18

£28

£25

£20

Up to 5 KGS

£21

£32

£40

£38

£35

Order Cancellation:

* If you wish to cancel an order we would appreciate you contact us as soon as possible, and within 24 hours. After this period your order will have been processed and passed to our craft binders.

Returns:

*  All our products are handmade to order, therefore we dont expect any returns unless the error is on our part, or the item is damaged or faulty.

*  If the product is damaged or faulty please contact us before returning any goods.

*  In the unlikely event the error is on our part or you receive a faulty product we will refund the cost of the item as well as the postage.

*  Return shipping costs and refunds will be made upon receipt and inspection of the item.

*  The Bespoke Album Company is not responsible for the return shipping costs unless the item is faulty, and we are not responsible for any items damaged or lost in transit.

*  Please ensure all returned items are well packed as damaged good will not be refunded.

*  We are not responsible for lost packages due to incorrect or old shipping addresses provided with the order.

* We are not responsible for delays due to customs. 

* DDP (delivery duty paid) of $14CAD per order will be included at checkout for Canadian Customers to expedite the  shipping process.

*  We cannot accept any product back outside of the 30 day policy.